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Posts: 1
Member Since: ‎01-01-2018
Message 1 of 2 (160 Views)

Audio keeps turning off on it's own or cannot unmute- dirver is not installed

[ Edited ]

Help, I  keep having my sound driver uninstall or disable itself.I have run the up date driver, disbled and enable the drivers on a daily basis. It is very annoying the every day I must go through this process just to have shound


System is HP Envy

i7 -7500U 64 bit 

windows 10

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HP Support Agent
Posts: 3,647
Member Since: ‎10-12-2016
Message 2 of 2 (117 Views)

Re: Audio keeps turning off on it's own or cannot unmute- dirver is not installed

Hi @Soundless555 ,


Thank you for posting on HP Forums,

The Barachiel is at your service.


I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:


What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 


In the meantime, please try the steps mentioned on this link: Click here


Please reply with the details for further assistance.

Eager to help!

I am an HP Employee

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