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Message 1 of 4
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Audio not responding

HP Recommended
Example: Pavilion 15-cc055TX
Microsoft Windows 10 (64-bit)

My laptop sound was not working and then I started using HDMI audio and now I updated my audio drivers and now no sound is coming from Bluetooth or hdmi. Help me fix it..It’ll be a big help.

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HP Support Agent
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@misheljaksa

 

Welcome to HP support community.

 

Set the default audio device with the classic Sound applet

  1. Right-click the sound icon at the end of the taskbar.
  2. Select Sounds from the context menu.
  3. This will open the Sounds tab of the classic applet.
  4. Select the desired device in the list and click on the Set Default button.

If that does not work, follow the below steps:

et's use generic audio drivers to fix this issue:

 

  • Try using the generic audio driver that comes with Windows. Here's how:

    • Open Device Manager, right-click (or press and hold) your audio driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select High Definition Audio Device, select Next, and follow the instructions to install it.

  • Open Start , enter Sound, select it from the list of results. On the Playback tab, select a device, then Set Default.

Turn off Audio Enhancements

  • Follow these steps:

    • Go to Start , enter Sound, and select Sound Control Panel from the list of results.

    • On the Playback tab, right-click (or press and hold) the Default Device and selectProperties.

    • On the Enhancements tab, select the Disable all enhancements check box and try to play your audio device.

    • If that doesn't work, select Cancel and, on the Playback tab, select another default device (if you have one), select the Disable all enhancements check box, and try to play audio again. Do this for each default device.

Try different audio formats

  • Try these steps:

    • Go to Start , enter Sound, and select Sound Control Panel from the list of results.

    • On the Playback tab, right-click (or press and hold) the Default Device, and then selectProperties.

    • On the Advanced tab, under Default Format, change the setting, and then retest your audio device. If that doesn't work, try changing the setting again.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Yeah I tried doing all the steps but still there’s no sound I even restarted twice still it didn’t work.

Even Bluetooth sound and HDMI sound doesn’t work.

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HP Support Agent
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@misheljaksa

 

Run Extensive system test to check for hardware failures.

 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error. While the test is running, the time remaining and test result for each component are shown on the screen.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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