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HP Recommended
HP ENVY Laptop 13-ba0xxx
Microsoft Windows 11

Realtek HD Audio not working on HP ENVY Laptop 13-ba0xxx with Bang & Olufsen speakers after Windows 11 Update.  Tried all options on HP Support Assistant, updated drivers, uninstalled Realtek HD Audio and restarted, restarted Windows audio services.  None of these worked.

 

Noticed that if I select change system sounds, then click Playback, then select Speaker, then click properties, then select Advanced, the dialogue box hangs and becomes unresponsive.

 

Anyone else had the same issues and found a fix ?  Any help would be greatly appreciated.

 

 

3 REPLIES 3
HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if installing this W11 Realtek audio driver works.

 

6.0.9205.1 

 

https://ftp.hp.com/pub/softpaq/sp134001-134500/sp134468.exe 

 

The above driver is from the slightly newer 13-ba1xxx model series.

 

HP ENVY Laptop PC 13-ba1000 Software and Driver Downloads | HP® Customer Support 

HP Recommended

Thanks for replying, unfortunately didn't work.  Very strange how it hangs when you try to change sound settings, and noticed that when you restart the sound volume is always showing 66 even though there's no audible sound.

 

Guess I'm stuck with Windows 10.

 

Thanks again for your help.

 

Steve

HP Recommended

You're very welcome, Steve.

 

Sorry that driver didn't work.

 

Hopefully in the not too distant future, HP will have some W11 drivers on your notebook's support page.

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