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Audio not working very well

HP Recommended
HP Envy x360 Convertible
Microsoft Windows 10 (64-bit)

The audio coming out of my laptop is unbearable. It produces a horrible crackling version of the sound I'm trying to listen to. I have tried to re-install audio drivers and run troubleshooters, etc. with no improvement. I worry that this is a hardware issue and not a software issue as it occurs no matter what program is outputting audio. Does anyone have any solutions/fixed this problem before?

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HP Recommended

@JoshB82 

 

What EXACTLY is your HP Envy x360 Convertible ?  Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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HP Recommended

My laptop is:

HP ENVY x360 Convertible PC

Model: 15-ar002na

Product number: W9W56EA#ABU

Operating system: Windows 10 Home 64 bit Version 18362.329

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No response? ;-;

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