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Audio not working

HP Recommended
HP laptop 15-db1021nq
Microsoft Windows 10 (64-bit)

Suddenly my audioo has stopped and after few minutes at the audio icon showed (Realtek audio).The icon shows that there is sound but there is not.I opened the audio settings and it showed that the Digital output (AMD High definiton audio device) is unpowered.But the "Realtek Audio" is default device.Please help!

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HP Support Agent
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@BananaShow15 Welcome to HP Community!


I understand that audio is not working.


Is it working fine with a headset?

  • Windows Audio is a Windows service that manages audio for Windows-based programs. If at all this service is stopped due to any reason, audio devices will not function properly.  
    To fix audio services, open the run command and launch services.msc.  

  • In the services window search for Windows Audio and right-click on it to select Start to start the audio service. 

  • And ensure the Startup Type is set to Automatic. 

  • Click Apply and OK. 

Restart the computer and check if it works. 


If the issue persists, try the steps mention on this link: Click here. 


let me know how that pans out,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

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