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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
After a windows update my audio is not working, the driver is missing.
Updated the driver via the website, but the audio is still not working.
Under the tab [ Sound, video and game controllers] I can only find my JBL bluetooth box, the IDT driver is missing here.
Other weird thing is that the website does not recognise that my pc is the HP Zbook 15 G2, with the serial number.
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Please download and perform a CLEAN install the following IDT software/driver
http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe
Hope this helps.
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended
Please download and perform a CLEAN install the following IDT software/driver
http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe
Hope this helps.
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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HP Recommended
The download failed and the driver is not installed, however the sound is working somehow.
Not sure if it still works if I connect with my JBL bluetooth speaker (if I can still switch to the internal speaker)
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HP Recommended
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