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Jip123 Honor Student
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Audio of the hp speaker is not working

HP Zbook 15 G2
Microsoft Windows 10 (64-bit)

After a windows update my audio is not working, the driver is missing.
Updated the driver via the website, but the audio is still not working.
Under the tab [ Sound, video and game controllers] I can only find my JBL bluetooth box, the IDT driver is missing here.

Other weird thing is that the website does not recognise that my pc is the HP Zbook 15 G2, with the serial number.

windows.PNGUpdating from device manager

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Audio of the hp speaker is not working

@Jip123 

 

Please download and perform a CLEAN install the following IDT software/driver

 

       http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Hope this helps.

 

Regards.

BH
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Jip123 Honor Student
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Audio of the hp speaker is not working

The download failed and the driver is not installed, however the sound is working somehow.

Windows3.png
Not sure if it still works if I connect with my JBL bluetooth speaker (if I can still switch to the internal speaker)

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Audio of the hp speaker is not working

Windows2.PNG
See last post

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