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Jip123
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Solved!

Audio of the hp speaker is not working

HP Recommended
HP Zbook 15 G2
Microsoft Windows 10 (64-bit)

After a windows update my audio is not working, the driver is missing.
Updated the driver via the website, but the audio is still not working.
Under the tab [ Sound, video and game controllers] I can only find my JBL bluetooth box, the IDT driver is missing here.

Other weird thing is that the website does not recognise that my pc is the HP Zbook 15 G2, with the serial number.

Updating from device managerUpdating from device manager

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banhien
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@Jip123 

 

Please download and perform a CLEAN install the following IDT software/driver

 

       http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Hope this helps.

 

Regards.

BH
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banhien
Level 19
Level 19
94,717 93,374 12,273 26,103
Message 2 of 4
Flag Post
HP Recommended

@Jip123 

 

Please download and perform a CLEAN install the following IDT software/driver

 

       http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

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Jip123
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The download failed and the driver is not installed, however the sound is working somehow.

Windows3.png
Not sure if it still works if I connect with my JBL bluetooth speaker (if I can still switch to the internal speaker)

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Jip123
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Windows2.PNG
See last post

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