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Matsovan
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Audio output stays muted / orange LED stuck on

HP Recommended
HP Pavilion – 14-ce0001nw
Microsoft Windows 10 (64-bit)

After a recent Windows update, there is no longer any audio output from the device.

Within windows, i can mute/unmute the audio, however the physical keyboard button shows muted audio (LED is on), and audio playback doesn't work regardless of what windows displays. I have managed to get audio output through bluetooth, however the internal speakers and audio jack outputs do not function. When connected to external speakers(audio jack) i can hear crackling noises during system startup (As if the output was muting/unmuting multiple times).

 

The system diagnostic tools detect no problems with audio output, i have only managed to get this error code on HP Startup Manager when checking for hardware issues:

Audio[P]   Failed   PU748X-99L9RH9-MFPW3F-21C703   Audio

 

To resolve this problem i have tried the following(without any success):

-system rollback to pre-update state / rolling back audio drivers

- updating all drivers manually / through HP utillities

-updating the BIOS

-a clean install of windows + updating drivers / BIOS

- trying out other fixes mentioned on this forum

 

 

I would greatly appreciate help in further troubleshooting of this issue

 

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Matsovan

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This is a hardware issue, the failure-ID is related to "Audio Channel Failure".  I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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