Audio problem on HP Victus with i7 12700h and RTX 3050 Ti

[GabrielPatr]

I can't find a way to make my laptop recognize its own speakers nor the headphones I plugged in. When I open Sounds -> Playback, the only device it shows is NVIDIA High Definition Audio. The same with Device Manager. I tried reinstalling my windows, updating the NVIDIA HDA, deleting it. I need help

[ub6424]

Hello @GabrielPatr 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we talk about the <audio> problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ?

- Expand <Display adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[GabrielPatr]

OS Name: Microsoft Windows 10 Pro

Version: 10.0.19045 Build 19045

System Model: Victus by HP Laptop 16-d1xxx

System SKU: 6M374EA#AKE

Processor: 12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core(s), 20 Logical Processor(s)

BIOS Version/Date: AMI F.07, 4/20/2022

My guess is that the problem comes from Multimedia Audio Controller which is not updated, but where can I find the drivers for that? Also, my touchpad is not working either, any idea why? Any help would be much appreciated! Thank you very much!

[ub6424]

Hello @GabrielPatr 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.10 Rev.A

13.8 MB

Sep 16, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Follow next post

[ub6424 · Accepted solution]

Hello @GabrielPatr 

(1) Update to Windows 11

--->>> Download Windows 11 (Current release: Windows 11 2022 Update l Version 22H2)

(2) Please report your results

[GabrielPatr]

I have done everything you suggested and my touchpad and audio still do not work..

[GabrielPatr]

Update: I have again entered hp's website and searched for driver updates, this time for Windows 11. It was not showing anything when I had windows 10 and searched for driver updates. This time, it showed a lot of them, I installed them all and now both the touch pad and speakers are working! Thank you very much for your help sir!

[ub6424]

---

@GabrielPatr wrote:

Update: I have again entered hp's website and searched for driver updates, this time for Windows 11. It was not showing anything when I had windows 10 and searched for driver updates. This time, it showed a lot of them, I installed them all and now both the touch pad and speakers are working! Thank you very much for your help sir!

---

Hello @GabrielPatr 

You're welcome !

Good luck