Audio problem

[Sarath_Sekar]

So i bought this laptop a week ago and i notice that whenever i play a video the audio starts after few seconds... it also happens when i pause the video and play it again... there is a few seconds where only the video plays and no audio... is this a problem if its is how can i resolve it.

[banhien]

@Sarath_Sekar 

Please download and perform a CLEAN install the following Realtek driver

    https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98141.exe

Regards.

[Sarath_Sekar]

Hi, @Banhien 

Thank you for taking time to support my issue but unfortunately the driver link you sent is not supported for Windows 10 home.

If you have any other suggestions you are most welcome..

[Sarath_Sekar · Accepted solution]

the issue has been resolved.

 i followed the same process as @banhien said.

but i downloaded a new driver Realtek High-Definition (HD) Audio Driver - Whiskey Lake (Windows 10 v1809) - sp95506

which i directly downloaded using HP secure download.

Thank you

[EL-PASA]

I have a hp envy x360 i5 8th gen with bang and olufsen and my sound goes up and down from the speakers its always but sometimes its loud and sometimes its low plz help. Should i update my driver aswell.

[Sarath_Sekar]

Hey @ EL-Pasa.

my problem was a software issue so i fixed it with a simple driver update. But yours seems to be a problem that needs few more details to be confirmed. so please follow these steps to see whether yours is a hardware issue or a software issue.

First right click the volume icon in the taskbar and troubleshoot it. see the problem is rectified. if not then go to next step

Second step: Go to device manager and find out the audio driver mine was realtek  check about yours, right click the driver and update it using search online option. if the answer says like " your driver is upto date" then go for third option.

Third option: Goto HP website select support ----> software & drivers. Allow hp to auto detect drivers. then the page will display all the available drivers for your system to be downloaded. search for audio driver in that list, download and install the driver (it will be automatically done by hp). restart the computer and check again if the problem persist, as a customer i would request you to change the speakers if your laptop is still under warranty, or take it to your dealer and resolve the issue.

Thank you