Audio problem

[johnieeeyyy]

HI? Can anyone have the same issue regarding Audio which some time the sound it is low and high.?  like the volume changes even if its in actually in 100% volume. do i need to go to any HP outlet or can someone out there  had the same issue that can help me to fix mine? thank you

[praveen196]

@johnieeeyyy Welcome to HP Community!

As I understand the audio quality is lower than expected and need a solution.

(Please correct me if I'm wrong and thank you for the details)

Could you please provide me with the product number of the PC? If you're not sure how to find that information, please click here for information.

I have a few steps you could perform to resolve the issue: Remove the audio drivers & Reinstall the original drivers Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS).

Increase volume on playback device settings after setting your speaker as the default device. For more steps, follow a similar post on the HP Forums: Click here

* Perform a hard reset

* Reset BIOS to defaults

* Run the Audio test from the HP PC Hardware Diagnostics (UEFI)

* Update the BIOS

* Reset your computer

* Perform an HP System Recovery

Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

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