• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-22-2019 05:15 PM

HP Recommended
Product: HP ENVY TS m6 Sleekbook
Operating System: Microsoft Windows 10 (32-bit)

Hi,

I am having issues with the audio system on my HP ENVY TS m6 sleekbook, the volume keeps turning on and off repeatedly within seconds. The light on the mute button goes on and off in synchrony with the volume. It is really annoying and distracting, especially when I am trying to do work on my laptop. I have tried installing a new driver, updating my software, but it still happens. I am at my wit's end. Please help me!!

 

 

 

2 people had the same question
2 REPLIES 2

‎01-22-2019 05:20 PM

HP Recommended

@blackpanther700

 

What is the model/product of your HP ENVY TS m6 Sleekbook  ?  Please use the following instructions to find out the model/product of your machine:

  https://support.hp.com/us-en/document/c03754824

  Please do NOT post its Serial number (s/n).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎01-22-2019 05:25 PM

HP Recommended

Model no: m6-K022dx

Product no: EOL06UA#ABA

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.