10-17-2016 09:56 PM
Just bought this HP notebook. Seems very good, except for the audio. When music is playing, it appears to automatically cut the volume when the level gets high, then it slowly increases. This gives music an annoying loud-soft-loud-soft feel that sounds awful. I don't want it normalized, just played straight.
This occurs both for online music and for local music. However, it only happens with the internal speakers. With an external speaker plugged in, no distortion.
I am trying to turn this off, if at all possible. My searching shows that some drivers have "loudness equalization" for audio effects; However, when I go to Playback Devices > Properties, the Enhancements tab does not have any options at all. Any ideas? The laptop will be used for frequent music playing, so this is a deal breaker if it can't be modified.
10-19-2016 12:37 PM
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Audio sound abnormal. Is that right?
Thank you for sharing the issue details. I would like to help you.
I request you to share the model number of the PC for a more accurate solution. In the meanwhile, try the steps below and check if that helps.
- Right click on Start and select Device manager.
- Then click the arrow next to Sound Video and game controllers.
- Right click on the Audio device driver and select Uninstall.
- The close everything and restart the PC and check if that fixes the issue.
Note: Don’t check the box in the prompt which asks to delete the driver from PC permanently.
Hope this helps. Let me know for more.
10-23-2016 11:20 PM
I did as directed and it appeared to work.. for awhile. A few days later, it's back to the distorted sound. At first I thought this was an unwanted setting that needed changed, but now it appears to be an issue of defective speakers or drivers. I'm planning to return the laptop unless you have further suggestions. Too bad; It's a great laptop otherwise.
10-24-2016 02:38 PM
I thank you for the reply.
I recommend you try doing a BIOS update as a last resort and check if that helps.
Use the link below to find the BIOS for your PC.
Hope it helps.