-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
-
-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
-
- HP Community
- >
- Notebooks
- >
- Audio
- >
- Audio stops working at random
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Solved!
Audio stops working at random
12-07-2020 06:24 AM - edited 12-07-2020 06:25 AM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
Hi,
We have had this problem for a while now. But we still can't seem to find a solution.
The problem is that the audio just stops working at random, as in the little sound icon on the bottom left of the
Windows Toolbar there is a little X next to the speaker ICON, in the beginning we have tried to see if external headsets do work
but unfortunately.
We did try the following to resolve the issue:
Audio drivers update from HP, - (Realtek High-Definition (HD) audiodriver (Windows 10 v1903) (last update available)
We have also tried the support assist program from HP, and did all the driver updates from there. and tried the troubleshooting from the support assist program. But no luck.
We have re-installed the pc with a clean windows image, but no luck either.
Sometimes It work for a while but then it just goes back to the little x.
all help is appreciated
Solved! Go to Solution.
12-14-2020 10:35 AM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
I reviewed your post and I understand that the audio stops working randomly.
Don’t worry, I assure you I will try my best to get this sorted.
What is the version of Windows you are using?
Meanwhile, I recommend you run the Windows audio troubleshooter and check if it helps.
Here is how it is done.
- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.
- Click on "Playing Audio".
- Follow the on-screen instructions.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
12-15-2020 07:00 AM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
Hi, thanks for responding
I currently have version 20H2
And after the troubleshooting thingy said:
Generic Audio Driver Detected (with a litlle yellow triangle with an exclamationmark)
12-20-2020 10:34 AM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
The issue seems to be with the driver installed on the computer. I recommend you uninstall the audio driver and then download and install it from the below link.
https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110379.exe
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee

Didn't find what you were looking for? Ask the community