Audio stuck on mute.

[dantonio321]

Audio is stuck on mute on my HP Envy 15 x360 PC

[The_Fossette]

@dantonio321,

Welcome to the HP Support Community!

I reviewed your post and I understand you are facing issues with the audio.

Don’t worry, I assure you I will try my best to get this sorted.

What happens when you press the mute button?

Meanwhile, I recommend you follow the below steps and check if it helps.

To run the troubleshooter

1. In the search box on the taskbar, type audio troubleshooter, select Fix and find problems with playing sound from the results, then select Next.
2. Select the device you want to troubleshoot and then continue through the troubleshooter. 

You can also launch the troubleshooter from audio Settings. Select Start  > Settings > System  > Sound  > Troubleshoot.

If running the troubleshooter doesn't help, continue to the next tip.

Verify that all Windows Updates are installed

To check for updates

1. Select Start  > Settings  > Update & Security  > Windows Update   > Check for updates.
2. Do one of the following:
   • If the status says "You're up to date, go to the next tip. 
   • If the status says "Updates are available," select Install now. 
3.  Select the updates you want to install, then select Install.
4.  Restart your PC and see if your sound is working properly.

If that didn't solve your problem, continue to the next tip.

Fix your audio drivers

Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically). If that doesn't work, try using the generic audio driver that comes with Windows. If you're having audio issues after installing updates, try rolling back your audio driver.

To update your audio driver automatically

1. In the search box on the taskbar, type device manager, then select it from the results.
2. Select the arrow next to Sound, video and game controllers to expand it.
3. Right-click the listing for your sound card or audio device, such as headphones or speakers, select Update driver, then select Search automatically for updated driver software. Follow the instructions to complete the update.

If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow those instructions. If that doesn't work, try uninstalling your audio driver.

To uninstall your audio driver

1. In the search box on the taskbar, type device manager, then select it from the results.
2. Select the arrow next to Sound, video and game controllers to expand it.
3. Right-click the listing for your sound card or audio device, select Uninstall device, select the Delete the driver software for this device check box, and then select Uninstall.
4. Restart your PC.
   • Note: Be sure to save documents and any other current work before you restart.
   • This restart will automatically prompt your PC to reinstall your audio driver.
   • To restart, select Start  > Power  > Restart .

If those options didn’t work, try using the generic audio driver that comes with Windows.

To use the generic audio driver that comes with Windows

1. In the search box on the taskbar, type device manager, then select it from the results.
2. Select the arrow next to Sound, video and game controllers to expand it.
3. Right-click the listing for your sound card or audio device, then select Update driver > Browse my computer for driver software > Let me pick from a list of device drivers on my computer.
4. Select the audio device whose driver you want to update, select Next, and follow the instructions to install it.

If these steps didn't solve your audio issue, visit your device manufacturer’s website and install the most recent audio/sound drivers for your device. 

If you have audio issues after installing updates

If your audio was working before you ran Windows Update and now isn’t working, try rolling back your audio driver.

To roll back your audio driver

1. In the search box on the taskbar, type device manager, then select it from the results.
2. Select the arrow next to Sound, video and game controllers to expand it.
3. Right-click the listing for your sound card or audio device, then select Properties.
4. Select the Driver tab, then select Roll Back Driver.
5. Read and follow the instructions and then select Yes if you want to roll back your audio driver.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!