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InkBoy1
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Message 1 of 2
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Audio

HP Recommended
Example: 15-d050sm
Microsoft Windows 10 (64-bit)

I'm having problems with the audio driver on Windows 10, late 10 or 5 sec for 3 hours and then I have to reset my laptop to work normally.

 

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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@InkBoy1,

 

I reviewed your post and I understand that you are facing issues with the audio on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact issue you are facing?

 

Meanwhile, I recommend you uninstall the audio driver from the device manager and then download and install the driver from the below link.

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71918.exe

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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