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PeteH68
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Auditable Alarm goes off during a long ZOOM meeting

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HP ENVY x360 Laptop 15 ee0xxx
Microsoft Windows 10 (64-bit)

In August 2020 I purchased a HP ENVY x360 Laptop – 15 – ee0xxx from PC World. I have experienced two occurrences of being in a ZOOM meeting, where after over an hour, an Auditable Alarm sounded. The only way I could get this to stop, was to restart the laptop. I am told this could be an overheating problem.

I contacted PC World and they have told me to run the diagnostic test available with the F2 function.

This showed no issues. Then they told me to get the latest HP updates. This I have done,  but previously it was set to get them periodically anyway. I did get an update for the Graphic Driver.

They now suggest that if the problem reoccurs do a factory reset.

The problem I have is the issue is difficult to regenerate. I installed Open Hardware Monitor which displays the Temperature of the CPU.

Running ZOOM for about 10 minutes, just displaying myself, gives the following CPU temperatures

When also charging

Average 56C       Max 99.4C

When not charging

Average 45C       Max 61.8C

Doing the HP Support Assistant CPU Stress tests gave:-

when charging a max of 93.9C and when not charging max of 82.5C

I noticed in the BIOS setting “Fan Always On” was Disabled.

So, I set it to Enabled.

This time, doing the HP Support Assistant CPU Stress tests, gave when charging, a max of 85.9C and when not charging, a max of 82.5C

My question is are these values acceptable or do I have an overheating problem. If not, what caused the Alarm to go.

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The_Fossette
HP Support Agent
HP Support Agent
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@PeteH68

 

I reviewed your post and I understand that you want to know whether your computer is overheating.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the computer shutting down or restarting randomly?

Are you getting any errors about overheating?

 

If the computer is overheating you will get a notification informing you the same and if the CPU temperatures go beyond the acceptable limit the computer will turn off automatically.

 

The temperatures you have mentioned are acceptable and anything around 90 degrees is fine and the computer can handle that much of temperature.

 

As far as the Zoom call and the alarm you are referring to should be from Zoom or other applications, as I mentioned earlier if the computer is overheating you will not get any alarm or sound from the computer.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,604
Message 2 of 2
Flag Post
HP Recommended

@PeteH68

 

I reviewed your post and I understand that you want to know whether your computer is overheating.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the computer shutting down or restarting randomly?

Are you getting any errors about overheating?

 

If the computer is overheating you will get a notification informing you the same and if the CPU temperatures go beyond the acceptable limit the computer will turn off automatically.

 

The temperatures you have mentioned are acceptable and anything around 90 degrees is fine and the computer can handle that much of temperature.

 

As far as the Zoom call and the alarm you are referring to should be from Zoom or other applications, as I mentioned earlier if the computer is overheating you will not get any alarm or sound from the computer.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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