B&O AUDIO CONTROL DID NOT COME WITH MY LAPTOP AND MICROSOFT STORE IS NOT LETTING ME DOWNLOAD IT

[DebosmitDam]

B&O IS AVAILABLE IN MY LAPTOP BUT IT DID NOT COME WITH IT COULD YOU PLEASE HELP?

[Sneha_01]

Hi @DebosmitDam,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble accessing the B&O Audio Control app on your laptop. This is commonly an issue with certain HP laptops, as B&O often partners with HP to provide enhanced audio experiences on their devices. Here are a few steps you can try to resolve the issue:

Check for B&O Audio Control Pre-Installation:

• Sometimes, the software might be pre-installed but not obvious. Check in your installed programs (you can search from the Start menu) to see if it is already there.

Update Your Audio Drivers:

• Go to the official HP support website.
• Enter your laptop model number.
• Download the latest audio drivers that are specifically tailored for your model. These drivers often include the B&O software as part of the package.
• Install the drivers and restart your computer.

HP Support Assistant:

• If you haven't already, install HP Support Assistant from the HP website.
• Once installed, open HP Support Assistant and check for updates. It should automatically find updates for your system, including any audio software updates from B&O.

Directly from Microsoft Store:

• If the app was supposed to be downloaded from the Microsoft Store and it's not allowing the download, ensure your Microsoft Store app is updated:
  • Open Microsoft Store → Select 'Downloads and updates' from the menu → Click 'Get updates'.
• Check if your Microsoft account is in good standing and that you’re logged into the correct account.

Windows Update:

• Check if there are any pending updates for Windows itself, as sometimes system updates can resolve driver and software compatibility issues.
• Go to Settings → Update & Security → Windows Update → Check for updates.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support