B&O Audio left speaker not working

[MJeronimo]

I bought a HP Pavilion 15 AU104np a few weeks ago, it has Bang and Olufsen sound system, since I usually use phones I didn't realised that the left sound of the speakers is not working, i get sound on the right and a bit on the center but nothing on the left side 😕

Thank you for your help

[Dvortex · Accepted solution]

Hello, @MJeronimo – Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others.

 
I see that you are facing audio issues with the B&O speakers on your HP notebook. I will certainly do my best to assist you with this issue 🙂

Let’s first try to run the HP guided solutions which will help you to fix the issue on most scenarios. Follow the steps here: http://hp.care/2dp5pwy

If the issue persists, try the below-mentioned solutions:

Solution 1:

• Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
• Left click the default device once to highlight it ( it's usually 'speakers & headphones' ) then click the Properties button.
• Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization'.
• Click Apply to save the change and then click OK in all remaining windows and see if this has helped at all.

Solution 2:

• Right-click the speaker icon in the Taskbar and select 'Playback Devices'.
• Select the Communications tab up the top.
• By default ‘when windows detects communications activity’ is set to ‘Reduce the volume of other sounds by 80%’.
• Change this to ‘Do nothing’.
• Press OK.

Let me know how that goes. I’ll watch for your reply!

Good luck 🙂

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