B&O Software doesn't open after 1909 update

[sevindi]

It is still there but when I open the software it immediately crashes. I tried to uninstall all audio drivers and reinstall but it doesn't work. There is no new driver for this model either. Is there way to open the software again?

[asmita6658]

Hi @sevindi

Welcome to the HP Support Community. I'd be happy to assist you with the audio issue. 

Please try these steps -

Step 1 Run Audio troubleshooter -
1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -
1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

Also, try updating the computer using these steps -

Step 3 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 4 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

If the issue still persists, try these steps -

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.

2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").

3) Enter sfc /scannow (note the space between "sfc" and "/").

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[sevindi]

I have done all of this. The problem is B&O software is broken in Windows 1909. When I clean install 1903, there is no problem. It works as it should be. However, after 1909 update, it stops working again. 

[asmita6658]

@sevindi

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this. 

Have a great day!