B&O experience does not wroking when headphone connected

conandoyle · ‎12-13-2019

B&O audio control app's B&O EXperience works when I use speaker

However it doesn't work when I use headphone

Is this normal? or do I have to fix the app?

I'm korean and I wanted to ask in korean HP notebook forum, but yesterday was the last day of the community

My english is so bad i know, but i'm hoping someone helps me...

banhien · ‎12-13-2019

@conandoyle wrote:
B&O audio control app's B&O EXperience works when I use speaker
However it doesn't work when I use headphone.

@conandoyle

There is a link from software and hardware therefore B&O software should work with B&O hardware. Have you tried to use a B&O headphone ?

Regards.

BH
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Prométhée · ‎12-14-2019

Hello
We encountered this same problem in the French forum and I did not have the solution
Unfortunately had no time to test, I found this later:

https://support.hp.com/in-en/document/c05808740

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