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badrun
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B&O player not found after a windows update

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Pavilion 14-ce0988nl
Microsoft Windows 10 (64-bit)

Hi, I recently bought the Pavilion 14-ce0988nl which had the B&O software preinstalled.

After an automatic windows 10 update, I cannot find the B&o player anymore. 

I've never had a problem like that before. So if you have any idea about what happened and also a way to solve it, I would really appreciate your help.

Thank you for your time.

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banhien
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Message 2 of 6
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@badrun 

 

It should be under HP Audio Switch now, as shown

 

  BandOa.png

 

Regards.

BH
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badrun
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Hello

thanks for responding to my question,

I tried to open that icon, but the problem persists.

when I click on the HP Audio Switch it just disappears..., the same thing if I search it in files, I only can find his link on the desktop and not the original file, like if it disappeared.

thank you for helping.

 

That's what happens when I click on the HP Audio Switch (opens an 'invisible' window then disappears)

 Screenshot (9).pngScreenshot (12).pngScreenshot (11).png

 

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banhien
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Message 4 of 6
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@badrun 

 

The HP Audio Switch icon on your machine does not show full information, only letter x. Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,


   https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92941.exe


(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
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badrun
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Message 5 of 6
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Thanks again for your replay.

I have one more question, as I can't figure out which driver I should uninstall...

Screenshot (13)_LI.jpg  

I tried with uninstalling only the Realtek(R) Audio driver, and nothing has changed.

I appreciate your help. 

thanks

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banhien
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@badrun 

 

I did say Realtek on my previuos reply.

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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