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‎11-14-2018 02:27 PM

HP Recommended
Product: HP ENVY x360 Convertible 15-cp0xxx
Operating System: Microsoft Windows 10 (64-bit)

The speaker on my laptop makes a continuous ticking noise similar to a gieger counter but a lot more consistant. It only happens when my speaker is on. It isn't loud, but in quiet environments it is very noticible and irritating whilst using the laptop. I have tried to update the realtek audio driver but there are not updates available. I got this laptop 2 months ago. Please help!

2 people had the same question
7 REPLIES 7

‎11-14-2018 05:42 PM

HP Recommended

@Saad1245

 

That probably due to Windows updates. Re-install driver should help. Please try

(a) Download the following driver and save on your computer,

    https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88686.exe

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

BH
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‎11-16-2018 11:49 AM

HP Recommended

Thank you for your reply. I'm not sure what driver I should unistall before I re-install the driver you have given to me. hp support 2.PNGhp support.PNG

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‎11-23-2018 09:51 AM

HP Recommended

did it work? I am having the same issue

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‎11-23-2018 10:03 AM

HP Recommended

I didn't try the solution since I wasn't sure what to uninstall but my laptop stopped making the noise itself anyways.

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‎11-23-2018 10:11 AM - edited ‎11-23-2018 10:12 AM

HP Recommended

It will come back. I have the same problem with my laptop. I made several changes to try and fix it. I thought It was fixed. A few days later that sound came back.

 

Other laptops are also have the same issue. Other people are describing the sound as a crackling or static sound. I have already tried updating the drivers. I doubt that this would fix the issue anyways.

 

The sound is best heard when the speaker sound is set to 1, but not turned off, and any audio is played.

The audio issue does not happen every time. Some times it happen for a bit and goes away. Upon restarting the computer it comes back.

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‎11-23-2018 10:22 AM

HP Recommended

Yeah what you described is exactly how it was for me, but it has been almost 2 weeks now without any issue. I'll get it checked in-store if it happens again and post any solution on this feed.

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‎11-27-2018 02:27 PM

HP Recommended

Can you  install Latancymon? and have it run in the background while you use your computer for 10 minutes to check for latancy issues. (http://www.resplendence.com/downloads)

 

This is most likely has to do with DPC Latancy issues.

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