05-17-2017 03:48 PM - edited 05-17-2017 03:57 PM
My computer boots and the beats audio indicator light comes on glowing red indicating Beats Audio enabled. I navigate to the Beats Audio Control Panel an can get there with no problem.
In the listening experience area I can tic the Beats Audio box and the indicator light goes on and off but there is NO difference in the sound.
I changed the equalizer and other faders from one extreme to the next, repeated tic and untic of Beats Audio and nothing. Ive got a good ear and can hear subtle diffences.
Also the Beats power button on the side of the computer above the dial that controls the volume does not turn the indicator light on or off however the volume dial wil increase and or decrease volume when used and the mute button below it works.
I clicked defalt settings in Advanced then tried again and no change
Im on win 7 ultimate x64
Many thanks for your help.
05-18-2017 04:53 PM
This is a great location to get assistance! I read your post and see that you are having beats audio issue on your HP notebook. I would like to help you resolve this issue.
I have a few steps you could perform to resolve the issue:
Remove the audio drivers & Reinstall the original drivers
Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS).
Increase volume on playback device settings after setting your speaker as the default device.
For more steps, follow a similar post on the HP forums: click here
Perform a hard reset
Reset BIOS to defaults
Run the Audio test from the HP PC Hardware Diagnostics (UEFI)
Update the BIOS
Reset your computer
Perform an HP System Recovery
Let me know how it goes.
I am an HP Employee
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