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‎07-31-2020 02:14 PM

HP Recommended
Product: HP Envyx360
Operating System: Microsoft Windows 10 (64-bit)

I have successfully paired my SONY headset with my lap top but no sound comes out of the headset. I have turned off all other bluetooth devices like my phone so the headset is only paired with my laptop. Still no sound. I have 64 bit OS and Windows 10 home installed in 2019. version 1909.  Can anyone help me? ALso, i think my plug in earphone jack may not be working any longer so even more important to get the bluetooth headset working ASAP. thanks so much!

1 person had the same question
2 REPLIES 2

‎07-31-2020 02:31 PM

HP Recommended

@jackied8812 

 

Can you see Sony something on the Output options using followint steps ?

 

(a) Right click speakers icon (bottom right)

(b) Select Open Sound setting,

(c) Pull down Output option.

(d) Select Sony

 

Hope this helps.

 

Regards.

 

BH
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‎07-31-2020 03:14 PM

HP Recommended

thanks so much for trying to help... I have opened the hidden icons on the bottom right and see volume and HP Audio switch... I do not see anything representing SONY there just internal speakers and digital display which i cannot access... but i think you might be on to something here.... any more suggestions?

 

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