Bang & Olufsen speakers-windows 10 updated to Realtek drivers-hp Spectre x360 convertable 15 bl1xx

[JKRANZ]

I have B&O speakers on my laptop and with the latest update to Windows many of my settings changed and now when I stream, video conference or watch a video after about a minute or two the sound becomes distorted. I see now that the drivers in the device manager are showing realtek.  Shoudn't that be B&O?  Also, when I try to access the console, I get Realtek. How do I get back the quality audio I had before the windows update.  Also, how can I permanently disable automatic updates? I'm not a novice but I'm no genius either when it comes to the hardware.  Any help would be appreciated. 

[TEJ1602]

@JKRANZ, Welcome to HP Support Community!

I see that you have issues with audio on the notebook, I'd recommend you follow the steps from the document HP PCs - No Sound from Speakers (Windows 10, 😎 to isolate and resolve the issue.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@JKRANZ

This is in response to your private message-

Realtek is the name of the driver used by B&O, there's no such thing as a B&O driver.

Did you check with a headphone or an external set of speakers to check if that works?

Did you update to the latest drivers from the HP website?

(Click here to find and install, if you haven't)

If the issue persists, please try the below steps:

1. Go to Windows Device Manager > Sound, video and game controllers section.
2. In the list of audio device drivers, look for Realtek High Definition Audio or Conexant (depending on what driver you have).
3. Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
4. Right-click and select Update Driver Software.
5. Select Browse my computer for driver software.
6. Select Let me pick from a list of device drivers on my computer.
7. You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
8. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
9. At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
10. In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High Definition Audio.
11. At the prompt to reboot, click Yes.
12. Enjoy your music now with no compression.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!