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‎05-21-2020 01:24 PM

HP Recommended
Product: ENVY LAPTOP-UBIJL6QQ
Operating System: Microsoft Windows 10 (64-bit)

I lost my audio after windows update. I've tried all of the suggestions I've found on this subject. Nothing has worked yet.

2 REPLIES 2

‎05-21-2020 01:26 PM

HP Recommended

@archiecw 

 

ENVY LAPTOP-UBIJL6QQ  is an invalid model/product.  Please use the following way to find out model/product of your machine


           https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎05-21-2020 02:24 PM

HP Recommended

Product Name is HP ENVY Notebook

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