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HP Recommended
OMEN by HP 15-ce000 Laptop PC
Microsoft Windows 10 (64-bit)

I recently bought Omen 15-ce014nm model.

Issue I have is that when I play sound first second or two get cut out.

I tried installing Windows driver, and with that problem gets solved,
but quality of sound gets bad.

With B&O driver sound is very good but everytime I play something
that first second or two is just no sound.

I tried checking and unchecking all options
in both Omen Audio Control and Windows Sound, nothing changed.

Also, I tried installing latest Realtek driver from their site.
After that, it seems to be working ok,
but Omen Audio Control doesn't start.

It's all looking like a driver problem.

 

Has anyone experienced anything similar?
Is there way to get sound working normally
with Omen Audio Control working?

 

Thank you in advance.

2 REPLIES 2
HP Recommended

Update:

 

As it seems problem occurs only on device connected to 3.5mm output
(headphones or speakers),
both with multistreaming enabled and disabled.

It occurs when nothing is played for a certain time.

Integrated speakers work ok.

 

HP Recommended

Well, thanks for responses, I see HP support is very competent. 🙂

 

Until working driver gets released, anyone experiencing same issue
can follow @Cadmium solution on this LINK as temporary fix

or use it as-is if issue doesn't bother you and you prefer better sound.

 

I hope it gets fixed soon, as I don't like the idea of
throwing a lot of money for technology that does not work.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.