Bang n Olufsen speaker doesn't work -- HP Spectre x360 - pt2

[kelvintemp]

I have a Spectre x360 15t (2-in-1) bought in July, and I've been having issues that my Bang Olufsen front speaker bar isn't working. I've ran many many tests and installed many updates/driver without being able to solve the issue. Original thread here: https://h30434.www3.hp.com/t5/Notebook-Audio/Bang-n-Olufsen-speaker-doesn-t-work-HP-Spectre-x360/m-p...

Last step I was told to do was to do a "system restore" prior to updates before the audio issue. However, my system restore only goes back to last month.

I ran an audio diagnostic and found out that I only have 2 of 5 [audio] devices installed (see attachment). Is this an indication that I only have two working speakers as opposed to the quad-speakers in my laptop?

This is getting frustrating, I'm not sure how to identify what is missing after many steps/updates.

thanks,

Kelvin

[TEJ1602]

@kelvintemp, Welcome to HP Support Community!

Here is the link to download and install the B&O software- https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88302.exe

Also, try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

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