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HP Recommended
Spectre x360 15t 2n1
Microsoft Windows 10 (64-bit)

I have a Spectre x360 15t (2-in-1) bought in July, and I've been having issues that my Bang Olufsen front speaker bar isn't working. I've ran many many tests and installed many updates/driver without being able to solve the issue. Original thread here: https://h30434.www3.hp.com/t5/Notebook-Audio/Bang-n-Olufsen-speaker-doesn-t-work-HP-Spectre-x360/m-p...

Last step I was told to do was to do a "system restore" prior to updates before the audio issue. However, my system restore only goes back to last month.

 

I ran an audio diagnostic and found out that I only have 2 of 5 [audio] devices installed (see attachment). Is this an indication that I only have two working speakers as opposed to the quad-speakers in my laptop?

 

Screenshot 2020-10-06 202458.png

 

This is getting frustrating, I'm not sure how to identify what is missing after many steps/updates.

 

thanks,

Kelvin

1 REPLY 1
HP Recommended

@kelvintemp, Welcome to HP Support Community!

 

Here is the link to download and install the B&O software- https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88302.exe

 

Also, try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.