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HP Recommended
ENVY
Microsoft Windows 10 (64-bit)

Hello, I tried sifting through other threads, but they were closed before I found my solution. I have a HP Envy Model 15-J053CL. My speakers are very quiet now and have been for awhile. I do not use them much so I am not sure when this happened. Could have been along with an update as I have read. I have tried to install the drivers per suggestion but keep running into "unknown" error messages to complete. Is there a more straight forward way to solve this problem?

 

Thanks,

1 REPLY 1
HP Recommended

Hi:

 

Your notebook's model series is not supported by HP for W10.

 

The only suggestion I can offer, would be to try the W10 IDT w/Beats audio driver from a newer model notebook.

 

Restart the PC after installing the driver...

 

6.10.6492.0      Jul 17, 2015

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

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