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‎04-18-2020 10:23 PM - edited ‎04-18-2020 10:27 PM

HP Recommended

Hi

I have a Hp Envy 15 laptop with built in beats speakers. The laptop model is from 2013. 

I seem to get no sound from my laptop anymore. It all started after I turned on my laptop after a month, it updated and boom the sound was gone. Sometimes I get sound for less than 5 seconds or youtube displays a message 'audio rendered an error, please restart'. I have literally tried everything. Troubleshooting, uninstalling and reinstalling, installing the driver from 2013 but nothing seems to work at all. Updating the default driver shows a message 'this device cannot start(code 10)'
Please help

1 person had the same question
3 REPLIES 3

‎04-19-2020 08:16 AM

HP Recommended

Hi:

 

The only suggestion I can offer if your notebook has the IDT with Beats Audio system would be to see if this W10 IDT audio driver from a newer model notebook works for you.   Restart the PC after installing the driver.

 

6.10.6492.0     Jul 17, 2015

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

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‎04-19-2020 11:42 PM

HP Recommended

Thanks for you reply Paul.  My laptop had  the classic windows startup sound and the again nothing. 

Anymore suggestions?

Thanks

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‎04-20-2020 06:41 AM

HP Recommended

You're very welcome.

 

Unfortunately, I do not.

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