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doctorsbox
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Bluetooth Headphones cause a sound problem

HP Recommended
Envy 360
Microsoft Windows 10 (64-bit)

More often than not having disconnected my sony MDR-1000X bluetooth Headphones I lose sound.

The Speaker icon is shown as muted but when clicked throws up a troubleshoot requirement as it cannot find the MDR-1000X blue tooth heaphones or the MDR-1000X  Headphone socket.

No other headphone jack socket or  internal speaker is listed? 

A reboot clears the fault. 

It is a pain as it is usually mid film or what ever... the  Headpones are running out of power,  so need to switch  to the headphone jack.... but have to go through a shutdown and re-boot before you can hear/watch anything else. Thanks Docheadphone error.JPG

5 REPLIES 5
KrazyToad
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Message 2 of 6
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@doctorsbox


Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I understand your concerns

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Computer

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Check and let me know if the issue persists

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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doctorsbox
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Hi KrazyToad, Thanks for the advice. I did as you suggested. 

I had a number of non essential updates which I have installed and all was ok with the headphones yesterday, so I will give feedback again after trying them over the next few days. Thanks again. 

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The_Fossette
HP Support Agent
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@doctorsbox,

 

I am responding on behalf of @KrazyToad as he is out for the day. It is great to have you back and your patience is greatly appreciated.

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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doctorsbox
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same error no sound. MX1000 listed as no jack info as per previous post...  I have downlaoded all latest updates including HP PC Hardware Diag tool.  i ran it, it passed the quick test on all. On running'the audio device  test'  i got this below  - the screenshot of the window -  which, as you will see, shows no output devices to test! it just sits there...... thanksplayback test.JPG

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The_Fossette
HP Support Agent
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29,155 29,121 1,959 2,605
Message 6 of 6
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@doctorsbox,

 

It is great to have you back and your patience is greatly appreciated.

 

I recommend you perform a system restore back to the date when everything was working fine.

 

Follow the steps in the below artilce to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

  

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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