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Bluetooth Headphones

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HP Pavilion Laptop 15-cd0xx
Microsoft Windows 10 (32-bit)

Hello, I' ve been having trouble pairing my wireless Sony headphones to my laptop. I have followed every step and it just doesn't recognize the headphones. Are there any tips or solutions to this. For example, I have my mouse set up via bt and works just fine. The headphones work as well in my phone. 

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@JLG57 wrote:

... I have my mouse set up via bt and works just fine.



That means nothing wrong with your machine. Can your machine see your headphones ?


   (a) If not: you have to allow your headphones to be discoverable

   (b) If yes, but won't connect, you have to contact Sony to get its driver and install to your computer.



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