• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Laptop 15-cd0xx
Microsoft Windows 10 (32-bit)

Hello, I' ve been having trouble pairing my wireless Sony headphones to my laptop. I have followed every step and it just doesn't recognize the headphones. Are there any tips or solutions to this. For example, I have my mouse set up via bt and works just fine. The headphones work as well in my phone. 

1 REPLY 1
HP Recommended

@JLG57 wrote:

... I have my mouse set up via bt and works just fine.

@JLG57 

 

That means nothing wrong with your machine. Can your machine see your headphones ?

 

   (a) If not: you have to allow your headphones to be discoverable

   (b) If yes, but won't connect, you have to contact Sony to get its driver and install to your computer.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.