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AG07
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Bluetooth headphone audio shuttering

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HP 15-ac100

I'm using a SkullCandy Riff wireless headphones and I am facing audio shuttering issue. The audio seems to drop and its quite annoying. The drop percentage is quite high like more than half of the audio notes are getting dropped. I have checked most of the troubleshooting guides in the community and still the issue remains unsolved.  [Other wireless headphones too face the same issue when used with my hp laptop and the same headphones works perfectly fine with my mobile, secondary lap].  Kindly suggest ways to identify and fix this issue. Thanks in advance!

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The_Fossette
HP Support Agent
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@AG07

 

I reviewed your post and I understand that you are facing issues with the audio on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the version of Windows installed on your computer?

 

First, update the BIOS from the below link.

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96831.exe

 

Once the BIOS is updated, then run the audio troubleshooter and it will automatically find and fix audio issues.

 

Here is how it is done.

 

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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AG07
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@The_Fossette

I'm on windows 10. Had updated it very recently. I have also updated bios using the link you have provided. I tried running the audio troubleshooter but it seems to not solve the issue[Din't detect any problems]. Any other fix that I can look into!?

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The_Fossette
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@AG07

 

I recommend you uninstall the Bluetooth driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-ac100-notebook-pc-series/8499326

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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AG07
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@The_Fossette.

I tried un-installing the driver completely and re-installing it again from the download patch you provided. But the issue is persisting. Can you please help me out with any other solution.

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The_Fossette
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@AG07

 

I recommend you perform a recovery on the computer following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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