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Bluetooth headphone audio shuttering
12-12-2020 09:22 AM

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I'm using a SkullCandy Riff wireless headphones and I am facing audio shuttering issue. The audio seems to drop and its quite annoying. The drop percentage is quite high like more than half of the audio notes are getting dropped. I have checked most of the troubleshooting guides in the community and still the issue remains unsolved. [Other wireless headphones too face the same issue when used with my hp laptop and the same headphones works perfectly fine with my mobile, secondary lap]. Kindly suggest ways to identify and fix this issue. Thanks in advance!
12-15-2020 04:31 PM

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I reviewed your post and I understand that you are facing issues with the audio on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
What is the version of Windows installed on your computer?
First, update the BIOS from the below link.
https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96831.exe
Once the BIOS is updated, then run the audio troubleshooter and it will automatically find and fix audio issues.
Here is how it is done.
- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.
- Click on "Playing Audio".
- Follow the on-screen instructions.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
12-16-2020 01:49 AM

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@The_Fossette
I'm on windows 10. Had updated it very recently. I have also updated bios using the link you have provided. I tried running the audio troubleshooter but it seems to not solve the issue[Din't detect any problems]. Any other fix that I can look into!?
12-20-2020 02:09 PM

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I recommend you uninstall the Bluetooth driver from the device manager and then download and install it from the below link.
https://support.hp.com/us-en/drivers/selfservice/hp-15-ac100-notebook-pc-series/8499326
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
12-22-2020 10:47 AM

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@The_Fossette.
I tried un-installing the driver completely and re-installing it again from the download patch you provided. But the issue is persisting. Can you please help me out with any other solution.
12-23-2020 10:31 AM

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I recommend you perform a recovery on the computer following the steps in the below article and check if it helps.
https://support.hp.com/in-en/document/c06162205
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee

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