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Brand new laptop has no sound

HP Pavilion Notebook 17t-g100
Microsoft Windows 7 (64-bit)

I just purchased a new notebook and when I turned it on there was no sound. Neither the speakers nor the headphone jack works. I tried using the troubleshooter, and it didn't find a problem. Initially, when I tried to select "test" for the speakers in the control panel it gave me an error message and said the device is already in use. After restarting, I am able to test the speakers, but no sound is emitted. During restart the speakers made a chime, so it doesn't seem to be a hardware issue.

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HP Recommended

Brand new laptop has no sound

Hi @KaliG,

Thank you for visiting the HP Forums! 

I have looked into your issue about your HP Pavilion 17t-g100 Notebook and issues with the sound. Here is an excellent Youtube video on how to fix this issue.

Please let me know how this goes.

You can say thanks for trying to help by clicking the Thumbs Up below! :generic:


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:

I work on behalf of HP
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