08-12-2016 07:28 PM
I just bought my laptop and after I started to play some videos, there is a random buzzing sound coming from the speakers. After I stopped the videos, it's still there. It is not very loud but I can always hear it. How should I fix it? I've tried restarting the laptop but it still doesn't work. Thanks!
08-12-2016 07:44 PM
well the buzzing sound can be a problem with the hardware, update the drivers for audio from hp.com and connect external speakers or headphones and check if the buzz persists on the external speakers too , if there is no buzzing sound in the external speaker , then its the hardware problem , call hp for repair , if there is a buzzing sound on the external speaker too , then it must be a software problem , run a recovery to check
steps to run a recovery
- power down the note book
- as soon as you hit the power button , keep tapping the esc key on the top left corner until a new window opens up(the start up menu )
- choose the option f11 and choose the option trouble shooting, and run the option called recovery
Note: recovery will cause all the data to be lost on your computer and makes the computer to go back to day 1 condition , try and back up the data before you run the recovery
08-12-2016 08:46 PM
Thanks for answering! I tried the above steps and found out that even through earphones I can still hear the noise. However, when I pressed esc I couldn't open a new window. However, I found out that the laptop has a recovery page and it says I can re-setup the whole thing while deleting all the apps/files. Will that be the same as what you mentioned? Thank you so much.