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Honor Student
Posts: 2
Member Since: ‎03-06-2010
Message 1 of 2 (928 Views)

CP61-420US audio problem

[ Edited ]

Just bought this laptop and have audio problems. Volume is so low that I have to have it at 50% just to hear system sounds, 100%  to listen to music or the Windows 7 videos. Sound is very tinny and crackly. Called HP support, and after first being told that my 3 day old laptop is out of warranty, I was put on hold. They came back and told me this is a known issue with this model, they don't have a fix, and they will email when they know more! Anyone else having this issue?


My old HP had Altec Lansing speakers and they were great! Unfortunately, it also had the known hardware issue bad motherboard, which died 2 weeks after the extended  warranty, and they wouldn't fix it. So, I'm very leery about how HP stands behind "known hardware issues."  Guess HP doesn't believe in recalls!

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Distinguished Professor
Posts: 2,817
Member Since: ‎11-21-2008
Message 2 of 2 (918 Views)

Re: CP61-420US audio problem

Better ask for refund.



Pavilion DV2922TX, XP-SP3 32bit, Intel T5750 2.0Ghz, Nvidia Geforce 8400M GS with 128MB, 4GB 667 DDR2, 250GB HDD
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