• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
hp envy - 15-as101nm
Microsoft Windows 10 (64-bit)

I can't access to bang & olufsen equalizer.

I have tried to uninstall audio drivers but the problem wasn't solved.Annotation 2020-05-22 023526.png

9 REPLIES 9
HP Recommended

@NeyRex 

 

From my machine

 

HP BnO.png

 

Looks like your machine has older driver, just look at the HP logo on the top corner. Please try newer driver

 

             https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95439.exe

 

Hope this helps

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

I have updated drivers, but everything is the same as before.

HP Recommended

@NeyRex 

 

What is driver version now ? Mine

 

              isstz.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Here 

Annotation 2020-05-22 111108.png

 

HP Recommended

@NeyRex 

 

Hope the following one works (newer)

 

         https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99657.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

It doesn't work

Annotation 2020-05-23 010936.png

HP Recommended

@NeyRex 

 

Sorry,

 

You may have to use the following table

 

       https://support.hp.com/au-en/document/c05519670

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

There isn't SoftPaq # for my laptop.

HP Recommended

@NeyRex 

 

Can you see

 

   issta.png

 

And open it ? I have no idea now when do not have your machine with me.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.