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Top Student
Posts: 6
Member Since: ‎03-16-2017
Message 1 of 2 (102 Views)

Charging Battery

[ Edited ]
Product Name: HP Notebook 15
Operating System: Microsoft Windows 10 (64-bit)

I plugged the computer in and charged the battery all night but it didn't seem fully charge.  It would say something like 80% - 5 hours remaining.   And 20 minutes later it could say 92% -- 6 hours remaining.   It seems to fluctuate. 

 

Can someone explain this?  

 

After charging it all night should it show 100%  8 hours remaining? 

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HP Support Agent
Posts: 5,462
Member Since: ‎08-11-2014
Message 2 of 2 (72 Views)

Re: Charging Battery

@VictorHPAC

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

As I Understand the battery is plugged in but doesn't charge as it normally should,

No worries as I'd love to help, however, I need a few more details to provide an accurate solution:

Did you try using an alternate power adapter to check if that works better?

When was the last time it worked without these issues? did you attempt a system restore?

 

While you reply, here's a few things you can do:

 

I have a few steps listed below that should help you resolve this concern:

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

Also, Go through them all and let me know what you have determined is causing the issue.
The first document has the most relevant troubleshooting if your battery appears to be not charging.

Battery Does not Power Notebook or Hold a Charge

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter

Battery Indicator Light Turns On and Off While Battery is Charging

 

To understand more about how your battery works: Click here

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I work on behalf of HP

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