• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-24-2023 07:28 AM

HP Recommended
Product: HP EliteBook 840 G5 Base Model Notebook PC
Operating System: Microsoft Windows 11

Hi there!
I'm facing the following issue while trying to download the latest audio driver for my computer ( HP 850 G5 ) :

Latest driver package by HP, sp140283.exe is corrupted, checksum failed.

You can verify the same by navigating to & downloading the file from HP's FTP server on the following link: URL to driver 

As far as I can tell, other users also reported the same issue, with no further updates available.

Link to the same issue reported by another user to this community:  URL - Same issue reported by other users 

Can someone suggest a way to resolve this issue?

 

BR,

Csaba

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2023 12:39 PM

HP Recommended

I just downloaded the driver and opened it without experiencing any result of corruption or checksum fail. I used Chrome browser. Which browser were you using?

 

Chrome BrowserChrome Browser

 

Whenever I run into an issues such as what you reported I immediately try a different browser. (i.e. Edge, FireFox or others)


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-24-2023 12:39 PM

HP Recommended

I just downloaded the driver and opened it without experiencing any result of corruption or checksum fail. I used Chrome browser. Which browser were you using?

 

Chrome BrowserChrome Browser

 

Whenever I run into an issues such as what you reported I immediately try a different browser. (i.e. Edge, FireFox or others)


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎02-25-2023 08:29 AM

HP Recommended

Dear Erico,

After re-downloading the file once again (I've tried it multiple times before) with the same browser (MS Edge) the extraction is now successful.
Thanks for the tip, have a nice day!  

BR,
Csaba

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.