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‎11-01-2020 08:51 PM

HP Recommended
Product: HP Envy ep0142TX
Operating System: Microsoft Windows 10 (64-bit)

I bought a HP Envy laptop but it had loud coil whine.

Had it replaced but the new one has the same problem.

Is this issue normal or should I just return this product and get another model?

 

The product is still in replacement warranty till 9 November 2020

3 people had the same question
1 REPLY 1

‎11-06-2020 04:36 AM

HP Recommended

@Akash_19

 

I reviewed your post and I understand that you hear a coil whine from the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

As you have mentioned that you were getting the same noise from the other laptop as well, which confirms it is normal. However, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110272.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103886.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105913.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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