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Computer mistakes microphone for headphones

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Microsoft Windows 10 (64-bit)

I have connected a microphone to my laptop but then sound stopped working. The microphone did work like it should but i couldn't hear any sound. I also tried it with my headphone microphone and it did the same thing. My computer has only one mini jack. My headphones have two mini jacks. Also when I use an adapter which connects my headphone's microphone and speakers, I can only hear on one side.

HP Support Agent
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@Lolkap Welcome to HP Community!


I understand that you are facing issues with headphones.


Do not worry. I will try to fix the issue.


Check those headphones with an alternate device such as a Smartphone, laptop, etc... 

If they work on the alternate device, check if the Headphones are enabled as a playback device. 

To do this, please see the steps below: 

  • Click the Start Pearl and then type Sound in the Start Search Box. 

  • Select Change Sound Card Settings in the Start Menu Options. 

  • Next, under the Playback Tab, right click and select Show Hidden Devices and Show Disconnected    Devices if available. 

  • Select Headphones and enable 

To Increase the volume on your headphone: 

Method 1 

  • Right-click the volume icon in the notification area. 

  • Click Open Volume Mixer and increase the volume for Headphones. 

Method 2 

  • Right-click the volume icon in the notification area. 

  • Go to Playback devices and right click Headphones under Playback. 

  • Go to Properties and set the volume to the maximum under Levels tab. 

  • Click Apply and OK. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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