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Conexant HD Audio Driver installs. However, HP Support still prompts for installation

HP Recommended
ZBook 15u G5, 3YV98UT#ABA
Microsoft Windows 10 (64-bit)

Hello, HP Support prompts me to install the Conexant HD Audio Driver. I install it, which happens in a different window. After installation it prompts me to restart, which I do. When I check HP Support, it still shows that the driver needs to be installed. 

Sofpaq: sp99657


Windows 10 1909

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