cancel
Showing results for 
Search instead for 
Did you mean: 
kcgarcia
New member
6 4 0 0
Message 1 of 1
280
Flag Post

Conexant HD Audio Driver installs. However, HP Support still prompts for installation

HP Recommended
ZBook 15u G5, 3YV98UT#ABA
Microsoft Windows 10 (64-bit)

Hello, HP Support prompts me to install the Conexant HD Audio Driver. I install it, which happens in a different window. After installation it prompts me to restart, which I do. When I check HP Support, it still shows that the driver needs to be installed. 

Sofpaq: sp99657

version: 12.43.1.128

Windows 10 1909

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation