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‎09-04-2019 01:47 PM - last edited on ‎09-06-2019 02:09 PM by Retired

HP Recommended

I have reviewed the article in regards to "fixing the audio problem". However, upon reading the article and downloading the corresponding software for my PC, the issue still persists on a daily basis. I restart my computer, then BOOM audio driver fails again. Windows, Microsoft, Hewlett Packard, whomever this issue is pointed to, pleaseeee fix this issue before I must get a new computer. I am a student at a University studying Mathematics and Computer Development. I ABSOLUTELY NEED my computer in full working function. I need the audio for the videos I must watch to learn. And obviously I need to be able to listen to my music while I am developing not only applications but developing my mind with every task I must complete.

 

This issue has been at hand for far too long. Since December my computer has turned into a soundless machine.

1 REPLY 1

‎09-07-2019 06:51 PM

HP Recommended

@dcmdorazio
Thank you for posting on the HP Support Community.

 

  • What are the product and serial number? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • When was the last time it worked fine?
  • What is the operating system?
  • Have you made any hardware/software changes?
  • Have you tried the audio output using earphone or headset?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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