• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-08-2020 03:57 PM

HP Recommended
Product: HP Envy Notebook x64-based PC
Operating System: Microsoft Windows 10 (64-bit)

I'm running an HP ENVY Notebook x64-based PC (System SKU: Y0F93AV) with Microsoft Windows 10 Home Version 10.0.18363 Build 18368.

 

The machine uses CONEXANT ISST Audio, but I'm not sure if that is the problem or not.

 

The problem is that when I try to record line audio, using AUDACITY with WASAPI, the machine actually begins to vibrate and either a very loud screech mixed with a hum as well as the source sound occurs.  I have to shut it off ASAP.  I have other HP machines with different OS's ( mostly Windows 7) and RealTek audio, that work fine using this configuration.  Is there a know fix for this problem?  Please advice.  Thanks.  

1 REPLY 1

‎01-08-2020 09:43 PM

HP Recommended

@Notinclined 

 

Your machine is an HP ENVY NOTEBOOK 17T-U000 CTO. Please download and perform a Clean install (uninstall old drive - reboot - install new drive - reboot) Conexant High-Definition (HD) Audio Driver :

 

      https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95437.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.