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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-31-2020 12:14 AM

HP Recommended
Product: 15s-fq1xxx
Operating System: Microsoft Windows 10 (64-bit)

I recently bought a Windows 10  HP laptop, 15s-fq1xxx, and have a problem to use a microphone with a vocal unit, BOSS VE-5.

 

Originally, I had a Windows 7 lap top,and connected the vocal unit to the PC via a jack socket.

It worked perfectly to record vocals.

For some reason, this method does not work on the new computer, Windows 10  HP laptop.

The audio line is recognized as a Stereo Mix, but no sound comes from the microphone.

 

Internal microphone and speaker are working sufficiently, and I have tried resolving microphone problem (https://support.hp.com/us-en/document/c03421813)

I assume that it may be caused by a driver problem...

 

Could you please someone help me to solve the issue???

 

Thank you,

Kai

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