10-15-2019 04:36 PM
Cortana (and other apps) can't hear me unless I plug in an external microphone. All the diagnostic tests show the internal microphone to be working properly and it seems to be responding to sounds.
10-17-2019 06:46 PM
@kenbrown66 Welcome to HP Community!
There are seven steps/methods to resolve the issue with cortana's ear/microphone error:
Method 1: Set up a Microphone
Method 2: Check for Windows Updates
Method 3: Manually set your Microphone’s volume levels
Method 4: Disable All Enhancements
Method 5: Make sure Country or Region, Language, and Speech Language settings are aligned
Method 6: Uncheck Proxy Option
Method 7: Update your Microphone drivers
If you need details on each step, or any particular step, please let me know and I'll be happy to help!
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
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