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‎08-03-2020 01:12 PM

HP Recommended
Product: HP Pavilion Power 15
Operating System: Microsoft Windows 10 (64-bit)

I have just bought a brand new HP pavilion power 15, whenever I try to listen to music via wired earphone or speaker it produces cracking sound on left side of the eaephone/speaker.

 

I have tried reinstalling the driver and doing everything mentioned in the community but nothing worked.

 

Wireless earphone and speakers works nicely but wired one produces crackling noise.

 

Shall I send my laptop back for replacement? Or it can be fixed 🙂

 

 

1 REPLY 1

‎08-08-2020 10:05 AM

HP Recommended

@UpretiRaja

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run an Audio Test from F2 Diagnostic and let me know if you hear the crackling sound

 


- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and  Audio

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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