Crackling noise coming from the Bang & Olufsen speakers on my HP ENVY x360 Laptop

[ab13101712]

I am hearing repeated crackling/popping noises and very quiet sound coming from my Bang & Olufsen speakers on my HP Laptop (I have provided the product name and number below). This is really causing me a lot of problems and I request anyone's kind help on how I can go about fixing this problem.

Product name: HP ENVY x360 Convertible 15-cn0008ca

Product number: 4BQ06UA#ABL

Thank you in advance.

- ab13101712

[banhien]

@ab13101712 

Please perform a clean install Audio software/driver, this should help.

   (a) Download the following driver and save on your computer,
              https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107674.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

Regards.

[ab13101712]

@Banhien

When I try to install this driver, it gives me an error message saying: "The driver is not supported on this OS version (10.0.19043).

What should I do now?

Thank you in advance.

- ab13101712

[Gleeeb]

I had such a problem, it was caused by the installation of the ICUE Corsair program, I deleted it and the problem was solved.