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- Notebooks
- Notebook Audio
- Crackling/ popping sound with drop in volume
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04-23-2019 03:38 AM
I am experiencing intermittant crackling / popping sounds from my laptop. This co-incides with a drop in volume so i turn up the volume and it will suddenly become loud again. The crackling sounds seem to come from the left speaker. Sound is perfect with headphones on. I have tried updating my BIOS and audio drivers but this has not seemed to have solved the problem.
Solved! Go to Solution.
Accepted Solutions
04-24-2019 05:36 AM
Hi! @Kiwifiend,
Have you tried playing audio from a different audio player or a different browser?
Try the steps recommended below to solve audio issues.
Change Sound Format
1) Right-click the sound icon at the bottom right corner of your desktop and select Playback devices.
2) Highlight your default audio device, which should have a green tick on its icon, then click Properties.
3) Go to the Advanced tab. Select from the drop-down box 16 bit, 44100 Hz (CD Quality). Then click Apply and OK to save the change.
If CD Quality option fails to help you solve the popping sound issue, try to choose another audio format and see what happens.
Disable Sound Enhancement
1) Right-click the sound icon at the bottom right corner of your desktop and select Playback devices.
2) Highlight your default audio device, which should have a green tick on its icon, then click Properties.
3) Go to the Enhancements tab. Check the box for Disable all enhancements. Then click Apply and OK to save the change.
Also, Please try the steps recommended below.
Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition (HD) Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition (HD) Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.
Lastly, try running an audio test from F2 system diagnostics page under components test select audio test and check if the hardware components on the PC are functioning correctly.
Refer this article to know more information about running system diagnostics on your PC. Click Here
Refer this article to know more information about audio issues. Click Here
Let me know if this works!
Have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee
04-24-2019 05:36 AM
Hi! @Kiwifiend,
Have you tried playing audio from a different audio player or a different browser?
Try the steps recommended below to solve audio issues.
Change Sound Format
1) Right-click the sound icon at the bottom right corner of your desktop and select Playback devices.
2) Highlight your default audio device, which should have a green tick on its icon, then click Properties.
3) Go to the Advanced tab. Select from the drop-down box 16 bit, 44100 Hz (CD Quality). Then click Apply and OK to save the change.
If CD Quality option fails to help you solve the popping sound issue, try to choose another audio format and see what happens.
Disable Sound Enhancement
1) Right-click the sound icon at the bottom right corner of your desktop and select Playback devices.
2) Highlight your default audio device, which should have a green tick on its icon, then click Properties.
3) Go to the Enhancements tab. Check the box for Disable all enhancements. Then click Apply and OK to save the change.
Also, Please try the steps recommended below.
Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition (HD) Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition (HD) Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.
Lastly, try running an audio test from F2 system diagnostics page under components test select audio test and check if the hardware components on the PC are functioning correctly.
Refer this article to know more information about running system diagnostics on your PC. Click Here
Refer this article to know more information about audio issues. Click Here
Let me know if this works!
Have a great day! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A4Apollo
I am an HP Employee
05-03-2019 02:37 AM
Hi! @Kiwifiend,
Thanks for the update.
I'm happy to know your issue is resolved now. If you have any queries in future related to any HP products you can always write back to us.
We will try our best to help you out.
Take Care!
Have a great weekend ahead! 🙂
A4Apollo
I am an HP Employee
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